Dynamic Customer Relationship Manager
2 weeks ago
Job Overview
">The role of the Service Delivery Manager is to establish and nurture relationships between our organisation and its customers at strategic and tactical levels.
">As a key member of the team, you will be responsible for ensuring ownership and responsibility for service delivery to contracted customers, including the identification, analysis, monitoring, and continual improvement of stakeholder relationships.
">This hybrid role is based in South Melbourne and reports to the Senior Service Delivery Manager.
">Scope of Role
">- Ensure delivery teams meet customer expectations and service level agreements, establishing a shared understanding of services and targets.">
- Conduct service reviews to ensure current services meet organisational and customer needs.">
- Collaborate with Account Managers / Business Development Managers to manage customer relationships.">
- Act as an escalation point for customer and internal issues.">
- Monitor and report on service delivery metrics and performance to identify improvements and demonstrate value.">
- Handle escalations and ensure they are appropriately addressed.">
Requirements
">We seek an individual who thrives in a dynamic environment. The successful candidate will have a proven track record in creating and maintaining strong customer relationships and excellent communication skills.
">You should be highly organised, capable of managing multiple priorities, and delivering on deadlines.
">Additionally, you will possess:
">- Tertiary qualification or equivalent.">
- 10+ years' experience in the IT industry managing complex customer requirements.">
- 8+ years in IT Service Management.">
What We Offer
">We offer a supportive team environment where collaboration and support are standard.
">We invest in your development and offer a variety of challenges to keep things engaging across our diverse customer base.
">If you seek a role where your skills are recognised, your ideas valued, and your growth supported, we'd love to hear from you.
">We are committed to an inclusive and diverse workforce.
">We welcome applications from all backgrounds and ensure a focus on making meaningful contributions to our community.
">Flexible work arrangements are available to promote work-life balance.
">Benefits include but are not limited to:
">- Bonus leave including Birthday leave, Canon Day, Kyosei Day.">
- Flexible working arrangements.">
- Training and development opportunities.">
- Wellbeing benefits, including health insurance discounts and confidential counselling.">
- Recognition programs and milestone rewards.">
- Discounted Canon products.">
- Support for external training costs.">
About Us
">We are a market leader in Business Process Optimisation and IT services for over 20 years.
">We work collaboratively with customers to deliver bespoke solutions designed to meet and exceed their business needs.
">We are trusted by industry leaders because of our dedicated customer focus and agile approaches to solving key challenges.
">With a commitment to delivering the best service management experience, many clients have partnered with us for over a decade.
">Our solutions are reliable, scalable, and cost-effective, helping customers stay ahead.
"][-
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