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Customer Relationship Manager
3 weeks ago
Customer Relationship Manager
Key Responsibilities:- Develop and implement customer relationship management strategies to drive engagement, retention, and lifetime value.
- Lead the development of lifecycle marketing journeys, from welcome and onboarding sequences to re-engagement campaigns.
- Partner with key stakeholders to evolve program benefits, promotions, and engagement strategies.
- Ensure Privacy Act and SPAM Act compliance, safeguarding the brand through best-practice data governance.
- Manage end-to-end campaign delivery—briefing creative, building, scheduling, testing, deploying, and reporting—ensuring alignment with the brand calendar.
- 5+ years' experience in CRM, loyalty, or retention marketing, ideally in retail, fashion, or eCommerce.
- Proven track record of delivering measurable growth in customer engagement and retention.
- Strong analytical skills, with ability to leverage insights to continuously optimise journeys and campaign performance.
- Excellent communication and project management skills.
A dynamic work environment that fosters innovation and collaboration.
Opportunities for professional growth and development.
Recognition and rewards for outstanding performance.
At Accent Group Limited:We are committed to creating an inclusive workplace that promotes and values diversity and inclusion.
We strive to create an equal employment environment where everyone from any background can be themselves.
