Experience Exceptional Guest Experiences as a Reservation Agent

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $53,400 - $73,424
Reservation Agent Job Summary

A Reservation Agent is the beginning of an exceptional guest experience, making our guests feel welcome and reflecting the exceptional experience they come to expect when they arrive.

This role involves processing and inputting reservations following hotel policy, promoting and up-selling hotel facilities through strong product knowledge, and maintaining a high level of professionalism to ensure procedures are followed.

The ideal candidate will have a guest-focused personality, excellent communication skills, and the ability to work efficiently in a fast-paced environment.

  • Provide exceptional customer service by responding to guest requests promptly, efficiently, and courteously.
  • Process and input reservations accurately and efficiently, following hotel policy.
  • Promote and up-sell hotel facilities through strong product knowledge.
  • Maintain a high level of professionalism and ensure procedures are followed.
  • Maintain procedures related to credit and cash transactions and accounting documentation.
Key Skills and Qualifications

Required Skills:

  • Guest-focused personality
  • Excellent communication and interpersonal skills
  • Problem-solving abilities

Preferred Qualifications:

  • Prior experience in hospitality or a related field
  • Familiarity with Opera or a related system
Benefits

What We Offer:

  • Fun and rewarding team environment
  • Employee benefit card offering discounted rates at Accor properties worldwide
  • Learning programs through our Academies
  • Opportunities for career growth and development
About Us

We're a global leader in hospitality, welcoming individuals from diverse backgrounds and providing opportunities for personal and professional growth. We're passionate about delivering exceptional guest experiences and creating a positive impact on our communities.

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