Exceptional Guest Experience Specialist

6 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $63,000 - $84,000
Job Summary

We are seeking a highly skilled and enthusiastic Guest Service Agent to join our team. As the first point of contact for our guests, you will be responsible for delivering exceptional hospitality and creating memorable experiences from check-in to check-out.

Key Responsibilities:
  • Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
  • Communicate effectively with guests and colleagues to ensure cohesive collaboration.
  • Conquer challenges alongside guests, transforming dilemmas into success stories.
  • Promote hotel amenities and services by having a deep understanding of products and offerings.
  • Share information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.
  • Display proficiency in accurately handling reservations and managing guest accounts.
Requirements:
  • An innovative approach to exceeding customer service expectations.
  • Skilled at collaborating within teams, as well as working independently.
  • A proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills.
  • Proficiency in both written and verbal communication.
  • Previous experience in hotel front desk operations is a valuable asset.
  • Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.
What We Offer:
  • Benefts package that includes ALL Heartist Membership discounts, Family & Friends Discounts, Accor Live Limitless (ALL) Loyalty Program rewards, Learn Your Way career development opportunities, Build Your Network global connections, and Worldwide Opportunities for growth.
  • A diverse and inclusive work environment where you can grow and learn.
  • The opportunity to create memorable experiences for our guests and make a positive impact in their lives.

This is a chance to build a rewarding career in the hospitality industry and make a difference in the lives of others.

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