Customer Experience Manager

2 weeks ago

Moorabbin, Australia Vicinity Centres Full time
About Vicinity Centres

We are a leading retail property group that owns and manages some of Australia's most iconic shopping destinations.

Our vision is to create vibrant and connected communities through our diverse portfolio of retail, residential, and office spaces. We achieve this by leveraging data-driven decision-making, nationwide development pipelines, and a customer-centric approach.

Salary and Benefits

The estimated annual salary for this role is $110,000 AUD, plus benefits. Our comprehensive benefits package includes flexible working options, birthday leave, purchased additional leave, internal mentoring programs, and generous parental leave policies.

Job Description

As a Customer Experience Manager - Retail and Community Engagement, you will play a crucial role in fostering strong retail partnerships and executing the 'Retailer First' retail engagement strategy to maximise net property income, customer experience, trade results, and centre value.

You will be responsible for effective tactical execution of key marketing activities and campaigns to deliver marketing objectives and drive the best customer experience for our centre's community.

Key Responsibilities:
  • Foster strong retail partnerships and execute the 'Retailer First' retail engagement strategy.
  • Develop and implement centre marketing plans to maximise net property income, customer experience, and trade results.
  • Manage and coordinate key marketing activities and campaigns to deliver marketing objectives.
  • Maintain strong relationships with retailers, consumers, local communities, and stakeholder groups.
Requirements:
  • Experience in commercial or retail industry, with a strong working knowledge of retail legislation, leases, and fundamentals.
  • Broad competency in modern results-driven marketing.
  • Proven background in building and maintaining strong relationships with retailers and consumers at all levels.
  • Excellent interpersonal, communication, and negotiation skills.
  • Ability to work as part of a team and develop/maintain strategic relationships.
Vicinity Values:
  • Respect: Valuing diversity and promoting inclusivity.
  • Integrity: Demonstrating honesty, transparency, and accountability.
  • Customer Focus: Delivering exceptional customer experiences.
  • Collaboration: Working together to achieve common goals.
  • Excellence: Striving for excellence in all aspects of our business.

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