Customer Service Assistant
3 months ago
We are an online retailer specialising in customised photo gifts, renowned for their design and premium quality. Based in Moorabbin, the studio is a fun, fast-paced environment filled with people who are passionate about providing beautiful products and excellent customer service.
**Roles and responsibilities**
- Provide detailed product information and troubleshoot issues.
- Deal with any customer complaints and ensure issues are resolved in a timely manner. Where necessary, you will engage with your manager to provide further support
- Liaising with couriers/Australia Post to assist with any tracking/delivery issues
**Experience and Skills Required**:
- Proven experience in a customer service role
- Must have excellent communication skills and be highly organised
- Fast learner with exceptional attention to detail
- A strong work ethic and ‘can do’ attitude
- Thrive in a fast paced environment
- Possess IT Skills (Google suite) and have the ability to process 100+ enquiries a day
- Strong communication skills and a friendly demeanor.
Position: Casual, however expect to work close to full time during the Nov/Dec period
Work Authorisation:
- Australia (required)
Work Location: In person in Moorabbin
Expected Start Date: 14/10/2024
**Job Types**: Part-time, Casual
Pay: $24.10 - $30.00 per hour
Expected hours: No more than 38 per week
**Benefits**:
- Employee discount
Schedule:
- 8 hour shift
- Afternoon shift
- Morning shift
Work Authorisation:
- Australia (required)
Work Location: In person
Expected Start Date: 14/10/2024
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