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Customer Service Account Manager

2 months ago

Moorabbin, Australia PUMA Full time

PUMA is a leading global sportswear brand that offers innovative and stylish products. We are seeking a skilled Customer Service Account Manager to join our team.

As a Customer Service Account Manager at PUMA, you will be responsible for delivering high-quality customer service to our key accounts. Your primary objective will be to support the front-end key account sales force in achieving profitable market share growth and net sales growth.

Key Responsibilities:

  • To provide exceptional customer service to assigned key accounts, ensuring timely order entry support, delivery of orders, and effective complaint resolution.
  • To collaborate closely with cross-functional teams, including Sales, Purchasing, Demand Planning, Operations, and IT, to ensure seamless communication and alignment on account needs.
  • To analyze and report sales performance metrics to stakeholders, identifying areas for improvement and driving business outcomes.
  • To maintain accurate records and data, providing insights to inform strategic decision-making.

You will be an integral part of our Customer Service team, working collaboratively to drive business success.

What You'll Need:

  • A university degree in Business or equivalent, with a focus on sales, supply chain, or finance.
  • 2+ years of experience in sales, sports, or FMCG industries, with a strong background in customer-facing roles.
  • Advanced Microsoft Excel skills, with basic knowledge of Microsoft PowerPoint.
  • Data analysis and interpretation skills, with attention to detail.
  • Excellent relationship management and communication skills.

We offer a competitive salary package, including an estimated annual salary of $80,000 - $110,000 AUD, depending on experience and qualifications. The base salary is $ 73,826 based on the information provided