
Federal Government Partnership Specialist
5 days ago
Key Client Relationship Manager
Job Overview
This role is pivotal in our organisation, responsible for developing and maintaining strong client partnerships across the Federal Government sector.
Responsibilities
- Oversee key federal government client projects and initiatives.
- Manage daily interactions with existing government clients to ensure satisfaction and loyalty.
- Act as a senior point of escalation for Account Managers and Customer Support teams.
- Lead critical tasks related to major government events and calendar activities.
- Deliver comprehensive training and onboarding for government stakeholders to enhance their understanding of our platform.
- Collect valuable feedback from clients to inform product development and improvement.
- Proactively identify and communicate key media stories, trends, and issues relevant to our clients.
- Maintain open communication with internal and external stakeholders to ensure seamless collaboration.
- Ensure the accuracy and quality of our platform's content.
About You
- Excellent customer-facing skills with a focus on building strong relationships.
- Organised, detail-oriented, and able to manage multiple priorities effectively.
- Ability to thrive in a fast-paced environment with changing demands.
- Strong written and verbal communication skills to convey complex information clearly.
- Energetic, media-savvy, and positive attitude with a solution-focused approach.
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