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Rural Industry Service Representative
1 month ago
About the Role
An exciting opportunity exists for an experienced sales administration or customer service professional to join a market leader in the rural industry. This role is the hub between our sales teams on the road, despatch centres, and various depots across Australia and New Zealand, ensuring seamless operations and exceptional service delivery.
The successful candidate will be responsible for:
- Developing and maintaining strong relationships with customers, becoming the first point of contact for inquiries and providing exceptional service via email and over the phone;
- Communicating and collaborating with internal stakeholders, including sales, warehouse, and despatch teams, to manage inventory levels, transportation, and distribution across Australia, with a focus on rural areas;
- Handling credit approvals, disputes, and reconciliation in alignment with company policies;
- Serving as the primary point of contact for rural distributors, providing exceptional support and fostering long-term relationships;
- Providing accurate quotes and addressing general customer queries, converting them into sales opportunities where possible;
- Oversseeing the end-to-end process of order fulfilment, ensuring orders are processed accurately, timely, and in line with customer expectations;
- Quickly addressing customer complaints, utilizing our quality management system, and working closely with internal teams to ensure timely resolution and closure of issues;
- Continuously looking at new ways of improving the customer experience and consistently improving the total value proposition;
- Working closely with sales team members on the road, providing them with the information and resources needed to succeed.
We are seeking a team player who can manage competing priorities and work effectively in a fast-paced environment. Ideal skills and experience include:
- Previous experience in sales administration, customer service, or logistics;
- Ability to build relationships with existing customers and resolve issues effectively and efficiently;
- Detail-oriented and committed, prioritizing accuracy and efficiency in every task;
- Experience working in a wholesale, logistics, and distribution of physical goods is highly regarded;
- Sound knowledge of agricultural and rural products is highly valued;
- Excellent communication, negotiation, and interpersonal skills;
- Experience using Salesforce or other CRMs is highly regarded;
- Experience in a SAP ERP is desirable.
Salary Range: $70,000 - $90,000 per annum, depending on experience and qualifications.
Benefits
We offer a competitive salary package, including:
- Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months;
- Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service;
- Employee Benefits Program: discounts for employees, friends, and family on a huge selection of products and services from various brands;
- Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful;
- Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.
About us
We are InfraBuild, Australia's leading integrated steel manufacturing, distribution, and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large-scale nation-building infrastructure, and primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.
