Customer Service

1 month ago

Newcastle, Australia Senior Leadership InfraBuild Full time

**About the role**:
An exciting opportunity for someone with experience in sales administration or customer service to join a market leader in the rural industry. This role is the hub between our sales teams on the road, despatch centres, and various depots across ANZ, ensuring seamless operations and exceptional service delivery. Key responsibilities include:

- Communicating and collaborate with internal stakeholders including sales, warehouse, and despatch teams to manage inventory levels, transportation, and distribution across Australia, with a focus on rural areas
- Handle credit approvals, disputes, and reconciliation in alignment with company policies
- Serve as the primary point of contact for rural distributors, providing exceptional support and fostering long-term relationships
- Provide accurate quotes and address general customer queries, converting them into sales opportunities where possible
- Oversee the end-to-end process of order fulfilment, ensuring orders are processed accurately, timely, and in line with customer expectations
- Quickly address customer complaints, by utilising our quality management system, working closely with internal teams to ensure timely resolution and closure of issues
- Continuously looking at new ways of improving the customer experience and consistently improving the total value proposition
- Work closely with sales team members on the road, providing them with the information and resources needed to succeed
- Previous experience in sales administration, customer service or logistics
- Ability to build relationships with existing customers and resolve issues effectively and efficiently
- Detail-oriented and committed, prioritizing accuracy and efficiency in every task
- Experience working in a wholesale, logistics, and the distribution of physical goods is a strong advantage
- Sound knowledge of agricultural and rural products highly regarded
- Excellent communication, negotiation and interpersonal skills
- Experience using Salesforce or other CRMs highly regarded
- Experience in a SAP ERP is desirable

**Key Benefits**:
Below are some of our key central benefits that are available to all employees. Other benefits may be available depending on your role or site.
- **Generous parental leave**: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
- **Access to long service leave after 5 years**: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
- **Employee Benefits Program**: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
- **Corporate rates for private health insurance**: Nib Health Insurance offers discounted cover for employees.

**About us**:
InfraBuild is Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

**InfraBuild wire** team is Australia's largest manufacturer of wire for construction and manufacturing industries. Our wire products are used in the manufacture of products from nails for the building industry to wire rope for draglines used in open cut mining. With InfraBuild Mills located in Geelong, VIC and Newcastle NSW, our facilities are ideally placed to service our customers’ requirements across Australia & New Zealand.

**Why work here?**:
We offer more than just a job; we provide a dynamic environment built on **three pillars** that define our commitment to both our team and our industry.
- **Work with a greater purpose**: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
- **Work well** - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond.
- **Build your own future**: Step

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