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Leader of Exceptional Customer Experience

3 weeks ago

Brisbane, Queensland, Australia beBeeLeadership Full time $110,000 - $140,000
Customer Service Leadership Role

Our organization manufactures labels for renowned brands found on supermarket shelves, bars, restaurants, and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors.

About The Position

In this leadership role, you'll collaborate with the Customer Service team to oversee daily operations, support valued customers and account managers, and drive continuous improvement. This is a diverse and customer-centric position, ideal for someone who excels at building relationships, mentoring others, and delivering exceptional service.

  • Oversee and support the Customer Service team to ensure smooth daily operations.
  • Respond to customer inquiries, process orders accurately, and provide timely updates.
  • Support Account Managers and inbound customers with quotes, documentation, and coordination.
  • Maintain accurate records and ensure efficient documentation processing.
  • Resolve customer concerns and collaborate with internal departments for effective solutions.
  • Drive process improvements and foster a positive, high-performing team culture.
About You
  • You bring proven customer service experience, ideally within the manufacturing, print, or packaging industry, and understand the pace and precision required in this environment.
  • You have strong leadership experience, with a track record of motivating teams, driving performance, and fostering a culture of accountability and continuous improvement.
  • Strong collaboration skills, with the ability to work cross-functionally and build productive relationships across teams to achieve shared goals
  • Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.
  • Highly detail-oriented and process-driven, with the ability to multitask and perform under pressure in a fast-paced environment.
  • Must have full working rights.