Exceptional Customer Experience Leader

6 days ago

Brisbane, Queensland, Australia beBeeSupportEngineering Full time $104,000 - $130,878

Unlock Your Potential as a Support Engineering Manager


As a Support Engineering Manager, you will lead a team of experts to deliver exceptional customer experiences and drive product improvement.

You will empower your team with deep product knowledge, enabling them to resolve complex customer issues efficiently.

By fostering collaboration and effective communication across teams and organizations, you will establish strategies to promote seamless support experiences.

This role offers opportunities for career growth, skill development, and flexibility to work from home.

Responsibilities
  • You will lead a team of product experts who solve complex technical issues using leadership principles and driving accountability.
  • Manage the customer relationship regarding Technical Support and act as an escalation point for Support Engineers.
  • Ensure your team has the necessary technical skills to provide outstanding customer service.
  • Identify resources to implement automation or tools to enhance the product feedback cycle and case triage meetings.
  • Establish engagement strategies to promote effective collaboration across teams and organizations.
Qualifications
Required Qualifications:
  • At least 5 years of experience in operational excellence, delivery management, account management, sales, or vendor management.
  • A Bachelor's degree in Computer Science, Information Technology, or related field AND at least 3 years of experience in operational excellence, delivery management, account management, sales, or vendor management.
  • OR equivalent experience.
  • At least 1 year of people management experience.

Proactive cybersecurity approaches are adopted by technical support teams to anticipate, prevent, and mitigate threats, shifting from reactive issue resolution to active partnership in safeguarding security.

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