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Porter - Guest Services

2 months ago

Sydney, New South Wales, Australia AccorHotel Full time

AccorHotel Job Description

**Job Summary**

We are seeking a highly skilled and enthusiastic Porter to join our team at AccorHotel. As a Porter, you will be responsible for providing exceptional customer service to our guests, responding to resident and guest requests promptly, and ensuring a warm and welcoming experience for all who walk through our doors.

**Key Responsibilities**

* Greet and welcome guests, providing a high level of professionalism and attention to detail
* Assist guests with luggage and belongings, ensuring total customer satisfaction
* Respond to guest calls and requests promptly, ensuring an outstanding guest experience
* Provide tourism information and recommendations to guests, including dining and entertainment options
* Process and deliver packages to residents, maintaining confidentiality and following procedures

**Requirements**

* Previous service experience in a luxury brand environment
* Availability to work weekends, public holidays, and shift work rostered over 7 days
* Unrestricted full Australian driver's licence and unlimited working rights
* Excellent verbal and written communication skills, with a high standard of personal presentation

**What's in it for you?**

* Discounted car parking, free dry cleaning, and barista coffee
* Access to Accor's industry-leading training platforms, including Accor Academy and Typsy
* Opportunity to grow and develop your career within an international hotel group

**Accor's Commitment to Inclusion and Diversity**

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.