Night Porter

1 month ago

Sydney, New South Wales, Australia Hilton Hotels Full time

**Job Summary**

We are seeking a highly skilled and customer-focused Porter to join our team at Hilton Hotels. As a Porter, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities:

  • Provide laundry support to guests, including washing, folding, and storing their belongings.
  • Offer high-standard service and assistance to guests, maintaining a lobby presence that is courteous and attentive.
  • Ensure that guests receive fast, efficient, and friendly service, whether they are individuals or part of a group.
  • Communicate with the Head Porter or Concierge Supervisor on duty to ensure that any feedback from guests or other departments is addressed promptly.
  • Deliver messages and faxes to guests throughout the day.
  • Assist with room moves and luggage deliveries, and man the Front Door, following all standard operating procedures.
  • Ensure the effective handling and storing of long-term and short-term luggage for arriving and departing guests and clients.
  • Maintain public areas and all equipment in immaculate condition.
  • Communicate with Security regarding any unattended luggage.
  • Greet all guests in public areas and rooms in a warm and welcoming manner.

Requirements:

  • Positive attitude and excellent communication skills.
  • Ability to work flexible hours and under pressure.
  • Ability to work independently and as part of a team.
  • Commitment to responding to guest requests and delivering high levels of service.
  • Excellent grooming standards.

What We Offer:

  • Laundered uniform provided.
  • Free team member meals served fresh daily.
  • 100 discounted travel nights per year for you, your friends, or family to enjoy at any of our 8000+ hotels located in 122 countries and territories around the world.
  • Food & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences.
  • Amazing award and recognition programs.
  • Opportunities to participate in ESG activities.
  • Flexibility so you can thrive and make space for what matters most.
  • Hilton Sydney pays above the HIGA: Level 2 $25.23 - $44.15 / hour (based on penalties + super + tips where applicable).

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