Process Improvement Specialist

1 week ago

Sydney, New South Wales, Australia CMC Markets Full time
Job Summary

We are seeking a highly skilled Process Improvement Specialist to join our New Business team at CMC Markets. As a Process Improvement Specialist, you will play a critical role in identifying and implementing process improvements that drive efficiency, quality, and customer satisfaction.

Key Responsibilities
  • Identify and analyze business processes to identify areas for improvement
  • Develop and implement process improvements that drive efficiency, quality, and customer satisfaction
  • Collaborate with cross-functional teams to implement process improvements
  • Monitor and evaluate the effectiveness of process improvements
  • Provide training and support to team members on new processes and procedures
Requirements
  • Scrupulous attention to detail
  • Experience of working in an administrative, continuous improvement role, ideally within financial services
  • Excellent verbal and written communication skills
  • Ability to work effectively as part of a team
  • Basic understanding of stockbroking back office processes
  • Process Improvement, identifying what needs changing and articulating the requirements to business analysts and the wider development team
  • Operates with integrity and an exceptionally high client centric mind-set
  • Proven track record of initiating, building and maintaining strong stakeholder relationships
  • Ability to collaborate within the team and across teams to achieve desirable outcomes
  • Expert knowledge of our products and platform
  • Expert knowledge of financial markets and trading
  • Excellent verbal and written communication skills
  • Broad knowledge of work processes and quality system requirements
  • Knowledge of importance of process and sound commercial practice
  • High level of attention to detail and accuracy
  • Strong analytical, and written and verbal communication skills
What We Offer
  • Charity give-back days
  • 1 extra annual day of leave for your birthday
  • A dedicated benefits & wellbeing hub, for you to save on groceries, access retailer discounts and enjoy various resources to enhance your physical & mental wellbeing
  • Receive an extra day of annual leave after each year of service (max 25 days of annual leave after 5 years of service)
About Us

CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don't just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.

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