Expert Claims Support Specialist

3 days ago

Brisbane, Queensland, Australia beBeeClaims Full time $72,955 - $97,924

Claims Specialist Role

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This role is focused on delivering exceptional support and consultation in claims management. As a Claims Specialist, you will be responsible for providing expert coaching and support to peers and teams, ensuring that claims are managed efficiently, fairly, and transparently.

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Your key duties will include:

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  • Managing escalated claims and identifying opportunities for improvement">
  • Contributing to claims management through various methods and tools">
  • Providing support to stakeholders, including leaders, and ensuring adherence to policies and processes">
  • Ensuring matters raised via customer feedback mechanisms are treated fairly and equitably">
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You will have a high level of empathy and understanding, along with strong communication and analytical skills.

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As a Claims Specialist, you will bring to the role:

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  • Customer Service knowledge and experience">
  • Strong communication and comprehension skills, along with analytical and problem-solving skills">
  • Proven experience in stakeholder management and ability to influence outcomes">
  • Ability to work under pressure and meet deadlines through time and task management">
  • Ability to develop and maintain effective working relationships with stakeholders at all levels">
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RACQ is committed to building a diverse and inclusive workplace, creating better outcomes for employees and members. We aim for our teams to reflect our communities and value diversity, particularly for people of Aboriginal and Torres Strait Islander heritage and those experiencing barriers in securing employment.

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We offer financial benefits, discounts, and wellbeing initiatives, as well as opportunities for development and growth.

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