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Claims Expert
2 weeks ago
About the Role:
We are seeking a Claims Expert to join our team. As a Claims Expert, you will play a critical role in ensuring that our customers receive fair and timely compensation for their claims.
Key Responsibilities:
- Provide technical advice and support on disputes, helping to resolve complex claims issues.
- Analyze claims data to identify trends and areas for improvement, driving business outcomes and customer satisfaction.
- Develop and maintain expert knowledge of claims assessment and decision-making processes, staying up-to-date with industry developments and best practices.
- Coach and develop team members, providing guidance and support to ensure they have the skills and knowledge needed to succeed.
- Manage a portfolio of claims, working closely with stakeholders to deliver effective solutions and drive business results.
About You:
To be successful as a Claims Expert, you will need:
- Experience in claims assessment for a complex general insurance organization, with a strong understanding of claims processes and procedures.
- Tertiary qualifications in a relevant discipline, such as law, accounting or risk management.
- Demonstrated experience in coaching and developing teams, with a focus on building skills and capabilities.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- A passion for continuous learning and professional development, with a commitment to staying up-to-date with industry developments and best practices.
Benefits:
We offer a dynamic and supportive work environment, with opportunities for growth and development. Our benefits package includes:
- A competitive salary and bonus structure.
- Ongoing training and development opportunities.
- A comprehensive employee assistance program.
- A flexible and agile work arrangement.
