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Claims Specialist
3 weeks ago
This is a unique opportunity to work as a Claims Specialist, where you will play a critical role in supporting individuals through challenging situations with empathy and resilience.
As a Claims Specialist, you will be part of our claims team, working alongside legal experts, medical professionals, and injured individuals to deliver fair, timely, and impactful outcomes.
Key Responsibilities:- Manage a portfolio of claims from lodgement to resolution.
- Assess claims for reasonable and appropriate treatment and rehabilitation needs.
- Investigate claims and interpret medical documents with a focus on proactive claims management.
- Ensure legislative compliance timeframes are met in conjunction with following all internal policies and procedures.
- Provide an excellent level of customer service to all internal and external stakeholders.
- Calculate settlement offers, negotiate settlements and attend settlement conferences with lawyers and Counsel.
- Experience in claims handling, legal roles (paralegal, legal assistant, law clerk), or high-volume customer-focused administration.
- Confident negotiator with excellent communication skills, able to manage difficult or sensitive conversations professionally.
- Highly organised with exceptional time management and the ability to prioritise effectively.
- Resilient, empathetic, and motivated to build a long-term career in claims advisory.
- Comfortable learning new systems and processes.
- Able to attend in-person training located in Brisbane City QLD.
- Customer-service focused and capable of collaborating with diverse stakeholders including lawyers, healthcare providers, and claimants.
