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Customer Journey Specialist

2 months ago

Sydney, New South Wales, Australia International Netherlands Group Full time
About the Role

We are seeking a highly skilled Customer Journey Specialist to join our Business Banking team at International Netherlands Group. As a key member of our team, you will play a critical role in shaping the customer experience and driving business growth.

Key Responsibilities
  • Operational Risk Management: Identify and mitigate operational risks across the business, ensuring compliance with regulatory requirements and internal policies.
  • Product Development: Collaborate with cross-functional teams to design and launch new products and services that meet customer needs and drive business growth.
  • Customer Journey Mapping: Develop and implement customer journey maps to identify pain points and areas for improvement, ensuring a seamless and engaging customer experience.
  • Reporting and Analytics: Provide regular reporting and analytics to stakeholders, ensuring timely and accurate insights to inform business decisions.
  • Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, ensuring effective communication and collaboration.
Requirements
  • 5-10 years of experience in a banking or financial services role, with a focus on operational risk management and product development.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
  • Knowledge of regulatory requirements and industry standards, with the ability to ensure compliance and mitigate risk.
What We Offer
  • Opportunities for career growth and development, with a focus on employee development and training.
  • A dynamic and collaborative work environment, with a focus on teamwork and open communication.
  • A competitive salary and benefits package, with a focus on rewarding and retaining top talent.