
Performance Insights Strategist
3 days ago
Brighter futures start with data-driven decisions.
At the heart of our retail operations, we're harnessing the power of insights to fuel business growth.
We're an inclusive team that's passionate about empowering individuals across the globe to drive positive change.
With our iconic brands touching the lives of almost two million customers every week, you'll feel the impact of your work every day.
As a leader in the retail market, we're optimistic about our future and yours. We're constantly evolving, giving you challenging work that you'll be proud of.
The newly created role of Performance Insights Manager will focus on delivering actionable insights that drive business performance across store operations networks.
This role leverages data analytics, reporting, and strategic thinking to uncover opportunities, measure effectiveness, and inform decision-making across store operations, customer experience, and commercial performance.
As a leader, you will mentor and grow the capabilities of your team with a people-first approach to optimise outcomes, align strategy, and deliver value at scale to the wider organisation.
- Partner with stakeholders to define and measure business-critical KPIs and performance frameworks.
- Develop strategic dashboards and reporting tools to monitor end-to-end business performance.
- Lead the evolution of insights platforms using best practices in data visualisation and user experience.
- Drive adoption and continuous improvement of self-serve insights tools across the business.
- Create and execute strategies for automated, real-time actionable insights tailored to business needs.
- Enable proactive decision-making by surfacing timely and relevant performance signals.
- Provide coaching and development for direct reports.
- Foster a culture of curiosity, continuous improvement, and data storytelling within the team.
To succeed in this role, you'll have:
- Experience leading or working as part of a team focused on creating strategic insights that lead to business transformation & outcomes.
- The ability to review processes, recommend improvement strategies and drive change.
- Problem-solving skills to address challenges and obstacles in optimising store processes.
- Strong communication skills to effectively collaborate with store teams and stakeholders.
- Analytical and strategic mindset to identify opportunities for improvement and make data-driven decisions.
- Experience leveraging analytics tools, including SQL, PowerBI or Python, highly regarded.
Our team is dedicated to creating a workplace where everyone feels valued, supported, and empowered to succeed.
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