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Cloud Technical Services Engineer

2 months ago

Sydney, New South Wales, Australia MongoDB Full time
About MongoDB

MongoDB is a leading provider of cloud-based database solutions, empowering innovators to create, transform, and disrupt industries by unleashing the power of software and data.

Job Description

We are seeking a highly skilled Cloud Technical Services Engineer to join our team in Melbourne. As a Cloud Technical Services Engineer, you will be responsible for advising customers on strategies and documented practices for making best use of our cloud products.

Key Responsibilities:
  • Translate technical concepts and patterns into generalist's terms for our customers, helping them understand, install, and use our applications effectively.
  • Troubleshoot technical problems with our products, and be an advocate for our users' needs, collaborating with the MongoDB product management and development teams on their behalf.
  • Document solutions in our knowledge base system, increasing the efficiency of our customers, other team members, and departments throughout MongoDB.
Requirements:
  • Excellent communication skills, both written and verbal.
  • Knowledge of a wide range of internet technologies.
  • Solid fundamentals in Linux, and networking.
  • Knowledge of Amazon Web Services, or other major cloud providers.
  • Ability to diagnose and troubleshoot problems across a variety of environments.
  • Patience, empathy, and a genuine desire to help others.
  • Fluency in a foreign language, especially Spanish, Japanese, or Mandarin.
  • Industry certifications such as Red Hat Certified Engineer, AWS Certified Solutions Architect, or other related subjects.
  • Fundamental understanding of MongoDB, or other databases (for example, Elastic Search, My SQL, Postgres).
  • Previous application support experience.
About MongoDB

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.