Medical Reception Lead

2 weeks ago

Wollongong City Council, Australia beBeeAdministrative Full time $72,999 - $87,999
Key Role Summary

The Senior Medical Receptionist is a critical point of contact, providing administrative support and reception services to staff at a mental health service.

This role involves handling incoming calls, directing callers to relevant staff members, appointment scheduling, and maintaining accurate client records. Additionally, it encompasses general office duties such as mail distribution, data entry, filing, and archiving.

Responsibilities
  • Manage incoming calls and direct callers to appropriate staff members
  • Schedule appointments and maintain client records with precision
  • Perform general office tasks including mail sorting, data entry, filing, and document storage
  • Assist in securing the workplace at the end of each day
  • Prepare medical correspondence for clinical team members
  • Monitor mental health care plans and sessions to ensure seamless service delivery
  • Collaborate with the Clinical Service Manager to oversee MBS billing and other payment systems through Medicare and other funding channels
  • Support the Clinical Service Manager in tracking client pathways and engaging with general practitioners and community stakeholders
Requirements
  • A Certificate III in Medical Administration or similar qualification
  • Exceptional administration, time management, and organisational skills with attention to detail
  • Knowledge of the healthcare sector with an ability to interact with diverse groups
  • A proven record of working collaboratively within a multidisciplinary team
  • Demonstrated communication, interpersonal, problem-solving, and organisational skills
  • Strong customer service skills
  • The ability to remain calm and composed when dealing with distressed individuals
  • Proficiency in Microsoft Office applications
  • An understanding of duty of care, privacy, and confidentiality principles
  • Good availability and flexibility
  • Eligibility to hold or apply for required clearances and certifications

This role is committed to safeguarding vulnerable populations. All applicants will undergo necessary screening processes prior to appointment.

Work Environment

Stride Mental Health is dedicated to fostering an inclusive workplace culture. We welcome applications from diverse backgrounds to enhance cultural diversity and insight within our workforce.

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