Platform Utilization Specialist

17 hours ago


Gold Coast, Queensland, Australia beBeeCustomerSuccess Full time $90,000 - $120,000
Key Responsibilities
  • We guide customers through platform setup and feature utilization.
  • Maintaining regular contact with customers, we celebrate successes and address decline in usage proactively.
  • Sharing best practices, we help customers feel confident using the platform.
  • Our team handles frustrations calmly, turning challenging situations into positive experiences.
Requirements:
  • Patient communication style is crucial for our team.
  • We are looking for individuals who can manage multiple accounts effectively and ensure follow-ups are completed.
  • Curiosity and data-awareness to recognize usage patterns supporting customer success are essential skills.
What's In It for You:
  • Clear growth paths into leadership roles are available.
  • Flexible work environments like our Gold Coast office offer a great balance between work and personal life.
  • Hands-on training, effective tools, and autonomy to manage accounts make our team stand out.


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