Store Experience Manager

3 weeks ago

East Perth, Western Australia The Just Group Full time

About the Role

As a Store Experience Manager at The Just Group, you will play a pivotal role in driving sales and customer satisfaction at our Smiggle store in Midland Gate. Your primary responsibility will be to maximise sales opportunities through effective coaching, development, and feedback to your team members.

To excel in this position, you must have a genuine passion for our products and possess excellent interpersonal skills to delight kids and parents alike. You will approach every day with a mindset focused on delivering exceptional customer experiences.

This is a full-time role with a Tuesday-to-Saturday roster, requiring weekend availability, late-night trading hours, and public holidays.

What We Offer

  • A structured 3-Month Training Plan: Comprehensive training with buddy manager support to ensure your success.
  • Career Development Plans: Opportunities for growth and development within the business.
  • Competitive Pay & Incentives: An attractive salary package with the potential for monthly bonuses and incentives.
  • Generous Staff Discount: Enjoy 50% off Smiggle products.
  • Dedicated Management Training: Workshops and development opportunities tailored for management roles.
  • Flexible Rostering: Options to support a healthy work-life balance.

A Day in the Life

  1. Create an outstanding store experience for all customers.
  2. Drive sales with your team to achieve targets and key performance indicators (KPIs).
  3. Maximise every sales opportunity to reach both individual and store sales targets.
  4. Develop, train, and succession plan your team to enhance productivity.
  5. Maintain a safe working environment for your team and customers.
  6. Daily management of stock to minimise losses and maximise sales.
  7. Implement visual merchandising strategies and promotional changes.
  8. Roster your team according to the store's trading profile.

What You'll Bring

  • Experience in developing and coaching a team, with a focus on providing constructive praise and improvement feedback.
  • Previous leadership experience, ideally in retail, demonstrating your ability to drive sales and KPIs while controlling wage spend and stock loss targets.
  • An unwavering commitment to delivering a unique and exceptional customer experience.
  • Proven ability to achieve sales and KPIs while maintaining control over wage spend and stock loss targets.
  • Previous visual merchandising experience, preferably working from a brief.

About Smiggle

Smiggle is the ultimate retail destination for school, birthday, and leisure products, catering to kids of all ages. Our extensive range includes backpacks, drink bottles, gift packs, keyrings, and many more exciting items. As the original creator of colourful, fun, unique, and on-trend products, Smiggle has become a household name.

Established in 2003 in Melbourne, Australia, Smiggle joined The Just Group's portfolio of brands in 2007. Today, Smiggle has expanded globally with stores in the UK, Ireland, Singapore, Malaysia, and New Zealand. Our wholesale distribution and shop-in-shop representation span across 14 countries and over 800 additional doors.

The Just Group is one of the most successful Australian-grown retail groups, comprising seven brands: Dotti, Jacqui E, Jay Jays, Just Jeans, Peter Alexander, Portmans, and Smiggle. Smiggle is a special place to work, where creativity meets excitement, and we strive to live up to our brand name – where a Smile meets a Giggle.

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