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Senior Village Manager

2 months ago

Winston Hills, New South Wales, Australia Levande Full time

About the Role

Dive into a leadership position that's more than just a job. As Levande's Senior Village Manager at The Willows, you'll step into a role where you can truly make a difference every day. You'll play a vital part in nurturing a welcoming community, enhancing residents' experiences through positive engagement and exceptional customer service. Operational success will be achieved through outstanding staff leadership and an individual alignment to Levande's Values.

Your Key Responsibilities:

  • Oversee daily village operations, ensuring resident satisfaction remains consistently high.
  • Implement company policies and strategies to uphold community standards and Levande Values.
  • Cultivate robust customer relationships and facilitate village maintenance in a timely manner.
  • Ensure a safe environment for all residents, staff, volunteers, and contractors.
  • Work closely with the Development Team to create a new, vibrant community.

Why You'll Thrive in This Role:

  • Make a Tangible Impact: Directly contribute to improving residents' lives and community connections.
  • Opportunity for Growth: Develop your leadership skills in a supportive environment.
  • Be Part of a Dedicated Team: Collaborate with passionate colleagues committed to excellence.
  • Enjoy Unique Benefits: Wellness programs, professional development opportunities, and more.

What We're Looking for in You:

  • Outstanding communicator with highly developed interpersonal skills, committed to fostering genuine, trusting connections with residents.
  • An empathetic, compassionate leader who puts the customers at the centre of everything we do.
  • A deep commitment to deliver exceptional customer service, ensuring every interaction leaves a positive impact.
  • Proven ability to balance multiple priorities effectively and manage expectations.
  • Strong leadership and problem-solving capabilities, guiding and supporting the team towards success.
  • Previous experience in retirement living is advantageous, but not mandatory, as we value diverse perspectives.
  • Track record in budget management and a passion for continuous improvement.