Technical Customer Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $90,000 - $115,000

Job Overview

Technical Support Role

In this role, you will be working in a collaborative environment to provide exceptional support to customers.

  • Act as a trusted technical advisor, delivering L1-2 support using a suite of products
  • Resolve customer issues through email, phone, and chat, ensuring clear, concise, and empathetic communication
  • Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use
  • Closely collaborate with cross-functional teams across Sales, Product, and Engineering to resolve customer issues
  • Share detailed feedback based on customer interactions to drive product improvements and ensure alignment with user needs
Duties and Responsibilities
  • Work in rotational shifts to support the expanding customer base
  • Apply your technical expertise to troubleshoot and resolve complex customer issues
  • Maintain accurate and up-to-date knowledge base articles and documentation
  • Provide timely and effective communication to customers
About Our Team

We value diversity, equity, and inclusion (DEI) and welcome applications from individuals of all backgrounds. This is an opportunity to work in a dynamic team environment where collaboration and innovation thrive.

This role requires strong technical skills, excellent communication skills, and a passion for problem-solving.

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