Operations Excellence Specialist

7 days ago

Newcastle, New South Wales, Australia beBeeEnablement Full time $83,000 - $103,000

Operational Enablement Lead Job Opportunity

About the Role:

As an Operational Enablement Lead, you will play a critical role in supporting the day-to-day execution of freight operations for a key customer. Your primary objective will be to ensure timely and accurate handling of delivery-related enquiries, with a strong emphasis on Proof of Delivery (POD) accuracy and compliance.

This role requires high attention to detail, strong organisational skills, and the ability to work efficiently in a fast-paced logistics environment.

Key Responsibilities:

  • Coordinate day-to-day freight handling and depot and agents' operations, ensuring freights processed, scanned, and dispatched in line with operational standards.
  • Manage the end-to-end POD process, including chasing missing PODs, validating delivery information, and ensuring timely upload and availability within internal systems.
  • Respond to and resolve freight-related enquiries, including redirections, re-deliveries, short deliveries, left card enquiries, and missing or damaged freight.
  • Work closely with drivers, depot staff, and other operational teams to investigate and resolve POD or delivery discrepancies within agreed SLAs.
  • Accurately update and maintain delivery status and case information in systems such as Salesforce or equivalent platforms.
  • Liaise with customers to provide updates and resolution outcomes, particularly where POD confirmation is critical to service delivery or payment processing.
  • Support scanning compliance through daily monitoring and escalation of non-compliance.

Requirements:

  • Previous experience in an Operations or Freight Co-Ordinator role within a busy operations environment (preferably transport or logistics).
  • High level of safety awareness and committed to driving same.
  • Strong written and verbal communication skills.
  • Ability to prioritise workload and achieve results through people.
  • Commitment to customer satisfaction, both internal and external.
  • Proven ability to build and maintain excellent relations with management, both internally and externally.
  • Lateral thinker with hands on attitude.
  • A sound ability to work under pressure and autonomously without direction.
  • Proven problem-solving ability with a solution orientation.

Benefits

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

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