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Senior IT Support Specialist

2 months ago

Sydney, New South Wales, Australia First Focus It Pty Full time

About First Focus It Pty

First Focus It Pty is a leading mid-market Managed Service Provider, renowned for its exceptional service delivery and commitment to excellence.

We are a dynamic and growing company, with a strong presence in Australia, New Zealand, Philippines, South Africa, and Ireland. Our team of experts is dedicated to providing top-notch IT solutions to our clients, and we are seeking a highly skilled Senior Service Desk Engineer to join our ranks.

Key Responsibilities

  • Provide on-site desktop and IT infrastructure support to our clients across Sydney
  • Be involved in support and project work to deploy solutions, including the installation and configuration of servers, networking equipment, and other IT infrastructure
  • Experience opportunities to work on account management, VOIP, technical presales, and other areas
  • Work across technical infrastructure from desktop to firewall, backup systems, and software
  • Solid knowledge of Microsoft AD, Exchange, Azure, and Office 365 environments, coupled with generalist networking skills
  • Excellent written and spoken English, with a great phone manner
  • Great attention to detail and time management skills
  • Strong experience working with inside IT
  • Must have a vehicle and full driver's license

What We Offer

  • Competitive hourly rate
  • Fantastic work culture
  • Mature clients who seek great support
  • Great dispatch team who will liaise with you to negotiate work and opportunities

Neurodiversity Statement

First Focus It Pty welcomes applications from Neurodiverse candidates. We recommend and appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.