Heavy Duty Technician
1 month ago
Job Title: Technician Support Specialist
About the Role:
Brandt Tractor is currently seeking a highly skilled Technician Support Specialist to join our team. The ideal candidate will have a background in heavy-duty technician work and experience with machine troubleshooting, as well as strong computer skills and excellent communication abilities.
Key Responsibilities:
- Manage technical assistance requests from Brandt Service Departments using Case Contact Management System (CCMS) software.
- Support Technicians, Service Managers, and Service Foremen in diagnosing and resolving critical product issues while sharing best practices.
- Ensure all necessary information is documented within the CCMS case before submission to John Deere.
- Facilitate communication between Technicians and John Deere CCMS factory support as needed.
- Develop, update, and maintain technical solutions for the Brandt Technical Assistance Centre (BTAC).
- Utilize John Deere Service Advisor Remote for diagnostic purposes.
- Monitor alerts received from machines through various software platforms and effectively communicate the appropriate actions to the Service Department or customers.
- Collaborate with John Deere to identify and address emerging product quality concerns.
- Keep up-to-date with engine, hydraulic, and electrical systems, including repair manual schematics.
- Prepare and analyze Service department reports, using data to drive improvements and growth.
Requirements:
- Qualified heavy duty technician certificate or equivalent work experience in the industry.
- Minimum 5 years service experience recommended.
- Proficiency in computer applications and data analytics.
- Experience with mechanical, electrical, and hydraulic systems used in off-road, construction, forestry, agriculture, lawn, or heavy equipment.
- Knowledge of machine application, design, functionality, and understanding of the environmental effect on the equipment performance.
- Occasional travel may be necessary.
What We Offer:
- Attractive remuneration package.
- Opportunity to be pivotal in the growth and success of our Business.
- Ongoing Training & Development.
- Advancement Opportunities.
Apply Today: If you are a motivated and experienced professional looking to take your career to the next level, please apply online today.
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