Heavy Duty Technician

1 month ago


Ballarat, Victoria, Australia Brandt Tractor Full time

Job Title: Technician Support Specialist

About the Role:

Brandt Tractor is currently seeking a highly skilled Technician Support Specialist to join our team. The ideal candidate will have a background in heavy-duty technician work and experience with machine troubleshooting, as well as strong computer skills and excellent communication abilities.

Key Responsibilities:

  1. Manage technical assistance requests from Brandt Service Departments using Case Contact Management System (CCMS) software.
  2. Support Technicians, Service Managers, and Service Foremen in diagnosing and resolving critical product issues while sharing best practices.
  3. Ensure all necessary information is documented within the CCMS case before submission to John Deere.
  4. Facilitate communication between Technicians and John Deere CCMS factory support as needed.
  5. Develop, update, and maintain technical solutions for the Brandt Technical Assistance Centre (BTAC).
  6. Utilize John Deere Service Advisor Remote for diagnostic purposes.
  7. Monitor alerts received from machines through various software platforms and effectively communicate the appropriate actions to the Service Department or customers.
  8. Collaborate with John Deere to identify and address emerging product quality concerns.
  9. Keep up-to-date with engine, hydraulic, and electrical systems, including repair manual schematics.
  10. Prepare and analyze Service department reports, using data to drive improvements and growth.

Requirements:

  • Qualified heavy duty technician certificate or equivalent work experience in the industry.
  • Minimum 5 years service experience recommended.
  • Proficiency in computer applications and data analytics.
  • Experience with mechanical, electrical, and hydraulic systems used in off-road, construction, forestry, agriculture, lawn, or heavy equipment.
  • Knowledge of machine application, design, functionality, and understanding of the environmental effect on the equipment performance.
  • Occasional travel may be necessary.

What We Offer:

  • Attractive remuneration package.
  • Opportunity to be pivotal in the growth and success of our Business.
  • Ongoing Training & Development.
  • Advancement Opportunities.

Apply Today: If you are a motivated and experienced professional looking to take your career to the next level, please apply online today.



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