Strategic Account Partnership Specialist

1 week ago

Sydney, New South Wales, Australia beBeeStrategic Full time $150,000 - $200,000

Strategic Customer Partnership

We are seeking a seasoned Customer Success Manager to drive business growth and customer satisfaction in the Oceania region. As a key member of our team, you will be responsible for developing and maintaining strategic relationships with our largest customers in Australia and New Zealand.

Key Responsibilities:

- Develop and sustain long-term customer relationships while engaging customers at all levels.
- Understand customer business strategy and drive alignment between customer objectives and company capabilities.
- Provide functional demonstrations of solutions to clients and solicit client feedback on product features and capabilities.
- Work with marketing and pre-sales to create demos and pitches that demonstrate value to customer needs.
- Conduct comprehensive account reviews quarterly with customers.
- Ensure early engagement in the customer buying process to diagnose customers' needs and tailor solutions.
- Oversee the customer life cycle and ensure organizational alignment to drive adoption and usage of the company platform proactively.

Account Growth and Sales Campaigns:

- Identify new sales opportunities and provide consultative support by building a value proposition for solutions into the account.
- Drive sales campaigns and strategic initiatives to plan for account growth, identify opportunities for solution expansion, and drive action plans around accounts at risk of non-renewal.
- Partner with internal resources to drive additional value and expertise.

Operational and Supervision Responsibilities:

- Drive and track key performance metrics as part of the Sales Excellence Framework.
- Accurately forecast sales opportunities via pipeline report.
- Leverage cross-functional company resources to understand customer drivers and streamline sales efforts.
This role requires a self-starter who can work independently towards sales strategic plan and objectives under the direction of the Head of Key Accounts.

What You'll Bring:

- Bachelor's/Master's degree in a relevant field
- 5+ years of experience in developing new business, identifying and selling to customer needs using a consultative sales approach.
- Relevant sales experience, including strategic sales, business-to-business sales, and/or account management organization.
- Proven track record in developing strategic customer partnerships and year-over-year revenue growth.
- Proficient English language skills
- Previous account management and selling in complex decision-making situations with experience in large complex deal negotiations.
- Ability to drive a long-term account development strategy with mid-term goals as well as shorter term execution.
- Demonstrated ability to support multiple product lines in a growing, fast-paced environment.
- Knowledge of restructuring contract terms and conditions relating to legal, finance, and billing processes.

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