Senior Retail Operations Manager

1 month ago

Sydney, New South Wales, Australia Baby Bunting Full time

About Us

Baby Bunting is Australia's largest and best-loved baby retailer, with a rich history spanning over 40 years. We have grown from humble beginnings in Balwyn to become a household name, synonymous with quality and expertise in the baby goods industry.

The Opportunity

We are seeking a highly experienced Senior Retail Operations Manager to lead our multiple retail stores and services across NSW, including Western Sydney, South Coast, Regional NSW & ACT. As a key member of our senior leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring operational excellence across the region.

Key Responsibilities

  • Sales & Profitability:
  • Develop and implement sales strategies to meet and exceed area sales targets.
  • Identify trends and opportunities for growth and improvement.
  • Work closely with Store Managers to optimise sales and profitability.
  • Financial Management:
  • Management of the area budget, ensuring financial goals are met.
  • Analyse financial reports and identify areas for cost reduction and efficiency improvement.
  • Operations:
  • Oversee inventory management to ensure stock levels are appropriate and losses are minimised.
  • Implement and monitor compliance with company policies and procedures.
  • Team Management & Development:
  • Recruit, train, and develop Store Managers to build a high-performing team.
  • Conduct regular performance reviews and provide coaching and feedback.
  • Customer Experience:
  • Ensure a consistent and superior customer experience across all stores.
  • Address customer complaints and issues promptly and effectively.
  • Review customer feedback mechanisms to continuously improve service.
  • Services Management:
  • Oversee the provision of additional services including but not limited to car seat installation, personalised appointments, product hire and cleaning.
  • Ensure key performance metrics are achieved, including volume, revenue, costs, conversion rates, utilisation and customer satisfaction.
  • Compliance and Safety:
  • Ensure all stores comply with health and safety regulations.

About You

  • You have a driver's license and the ability to travel regularly to stores across Western Sydney, South Coast, Regional NSW & ACT.
  • You have a minimum of 5 years' experience in retail management, with a passion for the baby goods industry.
  • You're a natural-born leader with the ability to lead with passion, focus, and empathy, whilst being proficient in managing and resolving conflicts among staff and customers.
  • You will have extensive retail operations experience, with expertise in implementing sales strategies to achieve and exceed targets.
  • You're customer-focused and committed to providing exceptional customer service and improving the overall customer experience.
  • You have strong financial acumen with prior experience in developing and managing budgets to meet financial goals.
  • You have great interpersonal and communication skills, with the ability to convey information clearly and persuasively.
  • You're a strategic thinker, with a strong understanding and awareness of the market.
  • You're a problem solver, with the ability to find innovative solutions to an array of challenges.
  • You have a great ability to manage time and manage multiple conflicting priorities simultaneously.
  • You are safety and compliance-focused.

What's In It For You...

  • In this exciting career growth opportunity, you'll have a chance to learn from an experienced team, getting exposure to all elements of the retail operations lifecycle.
  • We're accelerating our growth across Australia and New Zealand, when we grow, you grow.
  • Training pathways designed to encourage personal growth and professional development.
  • Generous team and family discounts.
  • Novated lease options.
  • Paid Parental Leave.
  • Employee Assistance Program.
  • Short-Term Incentive program.
  • Opportunity to support communities and work with meaningful charity partners.

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