Service Delivery Coordinator

7 days ago


Gold Coast, Queensland, Australia beBeeCoordination Full time $60,000 - $73,000
Job Title: Service Delivery Coordinator

This role is responsible for supporting the assessment team with day-to-day administrative tasks, providing back-office support and ensuring smooth operations.

  • Managing a high volume of outbound phone calls
  • Scheduling and confirming appointments with clients
  • Meeting Key Performance Indicators (KPIs) and deadlines in a busy environment
  • Capturing and recording information electronically
  • Utilizing multiple industry-specific and Microsoft Office programs
About You:

We are looking for an individual with previous experience working in a call centre environment or office with high-volume phone calls.

  • Confident communication skills, particularly when empathetic, clear and concise over the phone
  • Advanced IT skills with previous experience working across multiple platforms (Microsoft Office Suite)
  • Previous experience working with KPIs to ensure high-quality client outcomes
Culture & Community Support:

Our organization values diversity and inclusivity, encouraging applications from people of all backgrounds.

  • A respectful workplace that supports cultural obligations and commitments
  • Employee Support Networks, including Yarn'n Circle and Pride Network
  • Support from First Nations Mentors
Employment Details:

This is a full-time position with a Monday to Friday schedule and a permanent role located in Coolangatta.



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