Service Delivery Specialist

6 days ago

Gold Coast, Queensland, Australia beBeeAdministrative Full time $70,632 - $75,775
Job Title:

Aps 3 Service Support Officer

Job Description:

As a key member of our team, you will provide administrative support to ensure the smooth operation of our services. Your primary responsibilities will include managing client inquiries, providing information and options, and referring clients to relevant service delivery teams.

You will also be responsible for providing frontline administrative support, including appointment management activities via the Client Management System. Additionally, you will assist in the coordination of regional events, including group treatment and educative programs, internal meetings, and community-based events.

Furthermore, you will provide administrative support across all service delivery streams, inclusive of data entry, record keeping, and workflow tasks. You will also deliver correspondence related to client allocations, referrals, appointments, and service satisfaction.

In addition, you will provide administrative support to external referral platforms, including contracted health providers and external stakeholders. You will also support the daily operations of the region, including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests, and responding to property and maintenance issues.

Finally, you will support the Assistant Practice Manager in reporting quality assurance and operational data. You will also promote workplace practices in line with policies of Occupational Health and Safety, Workplace Diversity, the Australian Public Service Values, and Employment Principles, and Code of Conduct.

Key Responsibilities:
  • Manage client inquiries and provide information and options
  • Refer clients to relevant service delivery teams
  • Provide frontline administrative support
  • Coordinate regional events
  • Provide administrative support across all service delivery streams
  • Deliver correspondence related to client allocations, referrals, appointments, and service satisfaction
  • Provide administrative support to external referral platforms
  • Support the daily operations of the region
  • Support the Assistant Practice Manager in reporting quality assurance and operational data

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