Service Delivery Expert

5 days ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $61,000 - $97,000
Service Advisor

At the forefront of delivering exceptional customer experiences, you will play a pivotal role in ensuring our guests receive unparalleled service and resolution to their vehicle needs.

We are seeking a customer service superstar with excellent communication skills and a proactive approach to resolving customer concerns.

Key Responsibilities:

  • Deliver outstanding customer service, creating positive first impressions and fulfilling promises.
  • Establish and maintain positive relationships with customers and colleagues alike.
  • Maintain regular contact with customers to provide timely updates.
  • Coordinate effectively with internal teams to ensure seamless delivery and timely completion of vehicles for our customers.
  • Resolve customer concerns and complaints with prompt solution-based outcomes.

Requirements:

  • Proven experience as a Service Advisor or in a similar capacity.
  • Excellent customer service skills, paired with strong verbal and written communication abilities.
  • A proactive professional who presents professionally and prioritizes customer satisfaction.

What We Offer:

  • The opportunity to drive a company vehicle (with FBT applicable).
  • An attractive remuneration package with monthly commissions/bonuses.
  • Competitive employee benefits, including discounts with select partners.

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