Client Service Advocate

3 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $75,000

Job Summary

The role of a Client Solutions Consultant is to be the first point of contact for clients and serve as the connection to our customer service delivery model.

Key Responsibilities:

  • Answering all calls and assisting clients where possible to minimize phone traffic to sites;
  • Achieving a KPI of 60 handled calls per day;
  • Liaising with sites and various team members;
  • Documenting and filing information in our systems;
  • Providing advocacy and information about our services, connecting both clients and the wider community.

Essential Attributes and Skills:

  • Exceptional customer focus with strong interpersonal and conflict management skills;
  • Ability to communicate, connect and build rapport with clients;
  • Ability to provide helpful solutions with a friendly demeanor;
  • Highly motivated and driven to achieve customer service requirements and targets;
  • Sound telecommunication skills;
  • Experience keying and sourcing data into and from databases;
  • Willingness to work in a structured environment with clear guidelines and procedures;
  • Ability to obtain a satisfactory Police Clearance and a Working with Children's Check.

Working Environment:

This position requires working in a fast-paced contact centre environment with regular exposure to client interactions and team collaboration.

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