Strategic Client Growth Specialist

7 days ago

Cleveland, Queensland, Australia beBeeCustomer Full time $161,000 - $183,000
Deliver Exceptional Customer Outcomes
We are seeking a high-performing professional to join our team as a Strategic Customer Success Manager. As a problem solver, innovator, and dreamer, you will be responsible for delivering specific customer outcomes through data-driven behavioral triggers & ad-hoc customer engagements across the customer lifecycle.

You will work closely with cross-functional departments, including Sales, Marketing, Data Science, Community, Product, and Support to drive value, enhance ROI, and optimize satisfaction for each customer.

The key responsibilities of this role include:
  • Engage economic buyers and license administrators to activate production licenses through a personalized experience.
  • Resolve customer needs by aligning them with the right resources via digital mediums.
  • Document verified outcomes with customers to support account expansion.
  • Drive alignment with customer strategic initiatives through routine check-ins and quarterly business reviews.
  • Increase software and services footprint by executing a jointly-created Success Plan, including upskilling programs and technical projects.
  • Implement best practice customer engagement strategies and provide continuous feedback to improve the customer experience.


The ideal candidate should possess the following skills and qualifications:

Requirements:
  • Preferred Core or Advanced Certification in Alteryx Designer.
  • Minimum 2+ years' experience as a Customer Success Manager, Consultant, Project Manager, Sales Engineer, or similar customer-facing role.
  • Growth mindset that views change positively and is comfortable with fast failure.
  • Ability to learn analytics software.
  • Ability to manage 10 accounts at different lifecycle stages.
  • Comfort exploring data to uncover insights.
  • Leverage customer insights to create scalable success solutions.
  • Report on customer-facing activities impact.
  • Quantify and communicate customer outcomes internally and externally.
  • Willingness to travel 20-25%.

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