Strategic Business Growth Partner

6 days ago

Cleveland, Queensland, Australia beBeeCustomer Full time US$161,000 - US$183,000
Job Description

We are seeking an innovative and forward-thinking individual to fill the role of Strategic Customer Success Manager. The ideal candidate will have a passion for delivering exceptional customer experiences and driving business growth through strategic partnerships.

The successful candidate will be responsible for delivering specific customer outcomes through data-driven behavioral triggers and ad-hoc customer engagements across the customer lifecycle. This will involve building and innovating operational excellence in analyzing customer behavior to drive engagement for the right customer with the right content at the right time.

Key Responsibilities:
  • Engage economic buyers and license administrators to activate production licenses through a personalized experience.
  • Resolve customer needs by aligning them with the right resources via digital mediums.
  • Document verified outcomes with customers to support account expansion.
  • Drive alignment with customer strategic initiatives through routine check-ins and quarterly business reviews.
  • Increase software and services footprint by executing a jointly-created Success Plan.
Requirements:
  • Preferred Core or Advanced Certification in Alteryx Designer.
  • Minimum 2+ years' experience as a Customer Success Manager, Consultant, Project Manager, Sales Engineer, or similar customer-facing role.
  • Growth mindset that views change positively and is comfortable with fast failure.
  • Ability to learn analytics software.
  • Ability to manage multiple accounts at different lifecycle stages.

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