Hospitality Operations Manager

5 days ago

Townsville, Queensland, Australia Mercure Full time

The Mercure Townsville seeks a dedicated and experienced leader to oversee the daily operations of Celsius Restaurant.

Job Overview:

Celsius Restaurant is a premier dining experience in the North Queensland region, catering to both guests and locals. As the Restaurant Manager, you will play a vital role in ensuring the smooth operation of the restaurant, delivering high-quality dining experiences to our customers, and motivating our talented team members to achieve excellence.

About You:

We are looking for a results-driven individual with a proven track record of leading and managing a successful team in a high-volume restaurant environment. Your excellent communication and interpersonal skills will enable you to work effectively with front-of-house staff, kitchen teams, and other stakeholders to maintain our high standards of food and service.

Key Responsibilities:

  • Operational Excellence: Manage, run, and control the operational floor of the restaurant according to business demand, ensuring seamless service delivery and exceptional customer experiences.
  • Service Standards: Set, implement, and review service standards to ensure consistent quality, reflecting our commitment to excellence and guest satisfaction.
  • Talent Development: Conduct training, performance evaluations, and counselling of staff to foster a culture of growth and development within the team.
  • Team Management: Recruit and select team members who align with our standards and values, promoting a positive and inclusive work environment.
  • Cost Efficiency: Efficiently manage rosters and costs to optimise operations, ensuring financial sustainability and contributing to the hotel's overall success.
  • Guest Feedback: Review guest feedback, identify areas for improvement, and implement changes to enhance the overall guest experience.
  • Compliance: Ensure WH&S and sustainability commitments are upheld within the department, maintaining a safe and environmentally responsible work environment.

Qualifications:

  • Leadership Experience: Proven experience in leading and managing a successful team in a high-volume restaurant environment.
  • Communication Skills: Excellent communication and interpersonal skills, enabling effective collaboration with colleagues and stakeholders.
  • Time Management: Ability to prioritise tasks, multitask, and work effectively in a fast-paced team environment.
  • Personal Qualities: Outgoing personality, positive attitude, initiative, and ability to think creatively, driving innovation and progress within the team.
  • Customer Service: Strong work ethic and exceptional customer service skills, ensuring consistently high levels of guest satisfaction.
  • Appearance: Immaculate personal presentation and attention to detail, maintaining a professional image in line with the Mercure brand.
  • Certifications: Valid Responsible Service of Alcohol (RSA) Certificate.

About Our Offer:

As a Restaurant Manager at Mercure Townsville, you will enjoy a competitive salary package, including an estimated $90,000 - $110,000 per annum, depending on experience. In addition, you will benefit from our comprehensive benefits program, including hotel and partner discounts worldwide, yearly service recognition rewards, free and confidential employee assistance program, and industry-leading training with Accor Academy.

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