Event Operations Manager
1 month ago
We are seeking a highly motivated and experienced Event Operations Duty Manager to join our team on a part-time basis.
As an Event Operations Duty Manager, you will be responsible for overseeing the daily operations of the events team, ensuring high-quality service, and maintaining guest satisfaction.
Your exceptional leadership skills, time management skills, attention to detail, mentorship abilities, and passion for delivering outstanding guest experiences will be essential for success in this role.
Key Responsibilities- Oversee the daily operations of the events team
- Ensure high-quality service and maintain guest satisfaction
- Develop and implement operational strategies to improve efficiency and productivity
- Collaborate with other departments to ensure seamless event execution
- Monitor and control event budgets and resources
- Provide exceptional customer service to both internal and external customers and guests
- Tertiary qualifications in Hospitality, Retail, Business, or related field (desirable)
- Previous experience at a managerial level in event operations
- Current Responsible Service of Alcohol Statement of Attainment or willingness to obtain
- Current Responsible Management of Licenced Venues Certificate and Approved Manager's Licence or willingness to obtain
- Previous experience responding to and resolving disputes relating to the Responsible Service of Alcohol
- Demonstrated ability to provide exceptional customer service to both internal and external customers and guests
- Ability to work in a fast-paced environment with exceptional organizational skills and the ability to work under pressure
- Professional presentation and exceptional communication skills
- Team player and hands on with the flexibility to help and support your colleagues
- Demonstrated knowledge of food safety and hygiene practices
- Flexibility to work various shifts including weekdays, weekends, nights, and public holidays
The Ville Resort-Casino is tropical North Queensland's premier destination for dining, events, and entertainment.
Located in sunny Townsville, The Ville Resort-Casino combines casual sophistication with the vibrant, playful spirit of modern Australia.
Its award-winning restaurants and entertainment facilities make The Ville one of Queensland's hottest tourism destinations.
At Morris Group, people are key. Every day we deliver exceptional experiences because of our exceptional people.
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