Hospitality Experience Specialist

6 days ago


Townsville, Queensland, Australia Minor Hotels Full time

Company Overview:

Minor Hotels is a leading international hotel owner, operator and investor with a diverse portfolio of over 530 properties across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

The company operates through various brands including Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI, offering guests unparalleled hospitality experiences.

About Minor Hotels AU & NZ:

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous hotels, resorts and residential apartment buildings throughout Australia and New Zealand.

Job Title: Guest Service Agent Townsville, Australia

Salary: $25-$30 per hour

Job Description:

We are seeking a highly skilled Guest Service Agent to join our team at Oaks Townsville Gateway Suites. The ideal candidate will have previous experience in a hotel or customer service environment, excellent written and verbal communication skills, exceptional customer service skills and an unwavering positive attitude.

As a Guest Service Agent, you will be responsible for welcoming and checking in guests, communicating professionally, making bookings, assisting guests during their stay, and providing them with insights on local attractions and eateries.

Responsibilities:

  • Welcome and check in guests
  • Communicate professionally
  • Make bookings
  • Assist guests during their stay

Qualifications:

  • Previous experience in a hotel or customer service environment
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and an unwavering positive attitude
  • The ability to successfully provide a high level of customer satisfaction
  • Professional presentation essential
  • Availability to work a variety of shifts including weekends and public holidays

Benefits:

  • Highly competitive hourly rate
  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Additional paid leave including Birthday and Study leave
  • Educational Financial support may be available to those who undertake development relevant to the company's business requirements
  • Government funded traineeships in Certificate III in Hospitality and/or Certificate IV in Leadership *eligibility does apply
  • NIB Insurance discounts
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
  • Discount on Furniture
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
  • Wellbeing programs with Uprise (EAP)
  • Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
  • Laundry allowance for some roles*


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