Service Excellence Coordinator
1 month ago
Drakes Supermarkets is a Retail industry success story.
Salary and BenefitsWe offer above award rates, providing a competitive salary to our team members.
About the RoleThis is an exciting opportunity for a customer-focused individual to join our team as a Service Excellence Coordinator. You will have the chance to supervise the customer service department and tailor the stores' service and products to meet the specific needs of customers in the local area.
As a key member of our team, you will be responsible for:
- Demonstrating unparalleled commitment to customer service
- Showcasing passion and enthusiasm with a hands-on approach
- Maintaining excellent communication skills
- Developing strong leadership and delegation skills
- Cultivating a positive work environment
To succeed in this role, you must be able to:
- Display a genuine passion for customer service
- Express a positive 'can-do' attitude
- Problem solve effectively
- Lead by example and motivate your team
- Communicate effectively with management, team members, and customers
Key Responsibilities Include:
- Coaching, training, and performance managing team members
- Liaising with team members and management
- Ensuring work health and safety standards are maintained
Our ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work well under pressure. If you're passionate about delivering exceptional customer experiences and have a knack for leading high-performing teams, we'd love to hear from you.
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