Customer Service and Administration Assistant

2 months ago

Elizabeth, Australia AnglicareSA Full time

Fulltime
- Diverse role in a supportive environment.
- Salary packaging - increase your take home pay

**What we offer**:

- ** Flexible work arrangements**: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.*
- ** Competitive salary packaging**: Take home more with tax-free benefits, including up to $15,899 per year and an additional $2,650 tax-free each year for meals and holidays.
- ** Paid parental leave**:Get the support you need to start or grow your family, with superannuation contributions included.
- ** Career development**: Grow your skills and progress your career with genuine opportunities across the organisation.
- ** Discounted benefits**:Enjoy savings on motor vehicles, gym memberships, health insurance and more
- ** Employee Assistance Program**: Get confidential support for you and your family

**Who are we looking for?**:
**What can you expect to be doing?**:

- Keep lists current and ensure an adequate supply of forms.
- Manage supplies of minor consumables.
- Provide administrative support: filing, typing, data entry, scheduling, purchasing, processing invoices, mail coordination, photocopying, and faxing.
- Coordinate use of common spaces and equipment.
- Keep reception and waiting areas clean and tidy.
- Assist with accounts processing, reconciliation, and petty cash transactions.
- Prepare and bank cash receipts, handle donations, and respond to donors.
- Respond to enquiries about services and programs in person and by phone.
- Provide information on the organisation’s services.
- Develop knowledge of Anglicare’s and other agencies’ services.
- Keep updated information on services and community resources for staff and volunteers.
- Offer a customer-focused, inclusive, and positive approach.
- Follow reception and program processes as directed.
- Coordinate with Facilities for building and grounds maintenance.
- Report maintenance issues for property and equipment.
- Work with ICT services to maintain site-wide communications.
- Assist with financial tasks: petty cash, invoice management, cash handling, and banking.

**What do you need to bring?**:

- Proficient in Microsoft Office (Outlook, Excel, Word) and quick to learn new software (e.g., TechOne, RiskMan, ComCare).
- Excellent communication and interpersonal skills with experience interacting with diverse clients.
- Experience in community service settings with varied client groups.
- Ability to collaborate with colleagues, staff, and volunteers to foster a positive work culture.
- Skilled in managing and resolving conflicts effectively.
- Knowledgeable in cash handling, ordering, stock management, and financial processes.
- Proven ability to contribute positively to staff and volunteer engagement and operations.
- Business Administration qualification or equivalent experience.
- Previous experience working directly with clients is a plus.

**Who is AnglicareSA?**:
AnglicareSA, South Australia's leading social services provider, empowers over 50,000 individuals annually. Our 2,000 passionate employees and 300+ dedicated volunteers work tirelessly to support individuals, families, and communities. We address immediate needs while fostering empowerment, dignity, and maintaining control in their lives.

From emergency assistance to lifelong support, our diverse services cater to every life stage. We champion social justice, equality, and strong communities, because** together, we change lives.**

**How to Apply**:
You can view the Position Description via the vacancy's advert on the AnglicareSA website for further details on the role requirements.
- We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our _website_ for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan._
- AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women._

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