Claims Professional with Exceptional Customer Focus

4 days ago

Darwin, Northern Territory, Australia beBeeCustomer Full time $80,000 - $120,000

As a Future Focused Claims Specialist, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Review claims that do not fall within policy scope to ensure accurate outcomes.
  • Liaise with stakeholders to discuss resolutions and dispute management.
  • Prepare documentation as needed for stakeholders.
  • Maintain strong relationships with customers to understand their needs and deliver personalized support.
  • Stay up-to-date with insurance guidelines, legislation, regulations, and court decisions to inform policy improvements and compliance.
Required Skills and Qualifications:
  • Demonstrated experience in complex customer service environments.
  • Ability to optimize business value through high-quality services and positive customer experiences.
  • Strong technical knowledge of insurance lines and associated legislation.
  • Attention to detail with systems, software, databases, and communication tools.
  • Exceptional problem-solving skills with strong decision-making abilities and excellent verbal and written communication skills.

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