Claims Specialist

2 weeks ago

Darwin, Northern Territory, Australia beBeeClaim Full time $90,000 - $110,000

About Our Claims Management Service

We are seeking a highly skilled and empathetic Claims Professional to join our team in Darwin. As part of this role, you will deliver proactive and organized claims management services to support the return to work process for injured workers.

Your Key Responsibilities

  • You will be the first point of contact for injured workers, employers, medical practitioners, etc for all matters regarding a workplace injury claim;
  • You will drive the return to work process through proactive claims management services, including determining claims and injury management entitlements, scheduling appointments, undertaking regular contacts and reviews, and processing of benefits/payments, in accordance with the relevant legislation;
  • You will collaborate with internal stakeholders, including Eligibility Officers, Return to Work Specialists, Injury Management Consultants and Mental Health Consultants;
  • You will provide education to stakeholders regarding return to work processes and legislative obligations;
  • You will participate in regular claims reviews with key stakeholders;
  • You will request and obtain information to assist with the ongoing management of claims;
  • You will undertake compliance-related tasks such as accurate data entry and attaching documentation to the claims management system.

About You

We are looking for someone with a passion for helping people, who has experience in administration or customer service. A background in workers compensation, claims or other related discipline would be highly regarded.

Requirements

  • You must be able to communicate effectively at all levels of organisation and with a varied set of stakeholders;
  • You should have a proactive and strategic mindset;
  • You must have exceptional time management and organisational skills, with excellent attention to detail;
  • You should be empathetic and enthusiastic, with a strong sense of team and collaboration;
  • You must have a resilient attitude.

What We Offer

In addition to a competitive salary, we also offer a wide range of benefits, including 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave, Novated Leasing opportunities, Two paid volunteer days annually, Health Insurance Discounts with our Group Insurance Plan, Employee Stock Purchase Program, Paid parental leave, Flexible and hybrid work arrangements, Mental Health and Wellbeing Support for yourself and immediate family members, Employee Recognition Awards and Service Milestone Recognitions, Peer Support Program, Annual flu vaccinations, Access to Reward Gateway – discount offers at over 350 retailers.

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