Claims Advisor

6 days ago

Darwin, Northern Territory, Australia Suncorp Group Full time
Make a Real Difference in People's Lives – Join Suncorp's Workers Compensation Claims Team

Are you passionate about helping others and delivering exceptional customer service? Suncorp Group is looking for a motivated and compassionate professional to join our Workers Compensation Claims team in a role where your work truly matters.

You'll manage a portfolio of personal injury claims and play a key role in supporting people through challenging times.

This is a permanent, full-time opportunity based in Darwin, with the flexibility of a hybrid work environment.

What You'll Be Doing
  • Managing a portfolio of Workers Compensation claims for small, medium, and large employers
  • Accurately assessing claims and ensuring injured workers receive the correct entitlements in accordance with the Return to Work Act 1986 (NT)
  • Communicating clearly and empathetically with all stakeholders
  • Prioritising your workflow to meet key timeframes and deliver a seamless experience
  • Collaborating with internal teams and external partners to deliver proactive case management
  • Providing high-quality customer service to employers, injured workers, and legislative authorities through compliant, efficient, and timely support

What You'll Bring
  • A passion for people and a proven track record in delivering exceptional customer service
  • Strong communication skills – you know how to listen, engage, and resolve issues effectively
  • A team-focused attitude with the ability to thrive in a high-volume, fast-paced environment
  • Empathy and compassion for those navigating complex, often emotional situations
  • The ability to analyse information and make sound, timely decisions
  • Experience in Workers Compensation or Personal Injury claims is highly regarded
  • Allied Health background? That's a bonus

Why You'll Love Working at Suncorp

When You Join Suncorp, You're Not Just Taking On a Job — You're Embarking On a Career With a Company That Values Your Growth, Well-being, And Success. Here's What We Offer
  • Competitive salary + performance-based incentives
  • Leave Benefits: Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
  • Hybrid Working: Work where you thrive with our flexible blend of on-site and at home work arrangements.
  • Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally
  • Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers.
  • Reward & recognition programs: We celebrate your hard work and achievements
  • Career Development: We prioritize your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.
  • Reputable Employer: National, trusted company with an inclusive and diverse workplace.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why You'll Love Working with Us

For over a century, Suncorp Group has been building futures and protecting what matters. Our purpose drives everything we do — and so do our people. We believe in empowering our teams through trust, flexibility, and meaningful opportunities.

At Suncorp, we're proud to foster a culture that celebrates diversity, values inclusion, and champions collaboration. Whether you're early in your career or looking for your next big move, you'll be supported to grow, learn, and make a lasting impact.

Ready to make a difference?

If you're looking for a rewarding role where you can contribute to real outcomes for real people, this is your chance.

For more information or to request support or adjustments throughout the recruitment process, please reach out to madison.king@suncorp.com.au for a confidential chat.

Chase the sun. Apply online today — your future at Suncorp Group awaits
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