Customer Service Specialist
2 weeks ago
We're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
Our CommitmentWe care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.
The RoleWe're currently seeking Expressions of Interest for Customer Service Specialists in Adelaide, SA. As a key member of our team, you'll be responsible for delivering excellence in customer contact to ensure positive customer outcomes are achieved through sales and service.
You'll follow processes and apply customer sales & service techniques to achieve sales, service, and quality targets. You'll manage a portfolio of Inbound and Outbound sales call & correspondence within set SLA's and following company standards, to achieve financial targets.
You'll also ensure new business and sales initiatives are understood and delivered to customers. Actively contribute to process and service improvement initiatives to improve efficiency and profit improvements.
Your Skills and QualificationsWe're looking for someone with experience in a general insurance organisation or a customer service focussed role. You should be able to build effective relationships internally and externally with customers and stakeholders.
You'll need the ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making. Planning and prioritising effectively, organising tasks and managing competing resources and demands is essential.
BenefitsAs a valued member of our team, you'll receive a competitive salary of AU$60,000 - AU$80,000 per annum, plus access to over 10,000 on-demand learning resources and programs to support your career development.
Insurance products, deals, and discounts across a great range of retail, tech, and travel brand and offers for health and well-being are available to you. Initiatives to support your financial wellness through superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme will also be offered.
Finally, the opportunity to take part in our Employee Share Purchase Program- own a piece of your employer, will be available to you.
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