Customer Service and Debt Recovery Specialist

2 weeks ago


Adelaide, South Australia SA Water Full time
About the Opportunity

SA Water is seeking a Customer Service and Debt Recovery Specialist to join its Customer Assistance and Recovery Team. As a key member of the team, you will play a vital role in ensuring customers receive exceptional service and support.

About the Role

The successful candidate will be responsible for engaging with customers to understand their needs and providing tailored solutions to resolve debt recovery issues. You will work closely with the team to implement effective strategies and provide excellent customer service.

Key Responsibilities:

  • Foster trust with customers through expert advice and service
  • Reduce customer debt through early engagement and adherence to the SA Water Recovery Cycle
  • Provide ongoing case management and customer service for customers in financial hardship
  • Achieve and exceed set KPIs
  • Continuously innovate and improve processes
  • Build strong interpersonal relationships and participate in self-development

Requirements:

  • Demonstrated experience in delivering exceptional customer service and debt recovery practices in a customer-centric environment
  • Ability to empathise and negotiate with a wide variety of customers
  • Effective communication skills, both written and verbal, and the ability to plan and prioritise work to meet deadlines
  • Ability to readily understand, assess, and make decisions on a wide range of customer-related issues

Benefits:

  • Career growth opportunities within a dynamic and supportive team
  • Ongoing training and development to enhance your skills and knowledge
  • Competitive salary package estimated at $80,000 - $110,000 per annum, depending on experience
  • Opportunities to work with a diverse and inclusive team that reflects the community we serve


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