Sales and Customer Experience Specialist

3 days ago

Sydney, New South Wales, Australia Steelcase Full time

About the Role:

We are seeking a highly motivated Sales and Customer Experience Specialist to join our team at Steelcase. As a key member of our showroom team, you will be responsible for engaging customers and consumers who visit our Sydney Showroom, with a focus on leveraging e-commerce strategies to enhance customer engagement.

This role involves creating exceptional experiences for showroom visitors, promoting e-commerce offerings, and actively engaging with consumers to drive sales and foster brand loyalty. The Sales and Customer Experience Specialist plays a crucial role in delivering a seamless and personalized shopping experience that aligns with our e-commerce objectives.

The day-to-day nature of this role involves attending to retail customers in the showroom, answering phones, communicating with warehouse teams for order updates and fulfillments, quoting orders for customers, and various ad-hoc order fulfillment related tasks.

Key Responsibilities:

  • Provide product briefing and demo assistance to customers and assist customers with selection of products
  • Develop strong commercial relationships with customers
  • Use in-house systems to provide customer updates
  • Handle incoming calls, transfers, record messages, and forward to individuals to follow up
  • Handle bookings for showroom visits, walk-ins, and provide product demos specifically for Task Seating Products available in Australia and online store products
  • Work closely with showroom space to avoid overcrowded or unplanned walks-in, customers, and staff members in the worklife
  • Work closely with Third-Party warehouse teams to fulfill orders, get updates, and make changes
  • Maintain showroom facilities and administration
  • Assist in small-scale B2B customers
  • Route qualified opportunities to the appropriate sales executives for further development and closure
  • Research accounts, identify key players, and generate interest
  • Work closely with customers to provide an after-sales service experience (quoting, invoicing, and organizing delivery)

Skills and Qualifications:

  • A dynamic and energetic individual who easily engages with clients and understands the importance of building relationships
  • The ideal candidate will have the drive and passion to deliver quality results along with enthusiasm
  • At least 2 years' experience in customer service and/or high turnover sales environment (furniture experience will be highly regarded)
  • A genuine interest in interior design or furniture design
  • Demonstrate the ability to provide exceptional customer service
  • Confident and comfortable in making autonomous decisions when required
  • Possess intermediate computer skills: use of Microsoft and retail point-of-sale essential
  • Strong phone presence
  • Ability to effectively problem-solve and make decisions without supervision
  • Prior experience in sales preferred

Working Hours:

  • Tuesday - Friday: 10.00AM - 6.00PM
  • Saturday: 10.00AM - 4.00PM

Estimated Salary: $60,000 - $80,000 per annum, depending on experience.

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