ICT Support Specialist

7 days ago

Australia beBeeCustomerRelationship Full time $85,607 - $97,990

Are you passionate about delivering exceptional customer service?

We are seeking a skilled Customer Relationship staff to join our team at Garden Island Defence Precinct, Potts Point Sydney NSW.

This is an exciting opportunity for someone who enjoys building lasting relationships and has the ability to communicate effectively with Defence personnel.

You will be responsible for developing and executing Customer Engagement Plans to support targeted liaison and engagement with Defence personnel to enhance their access to Chief Information Officer Group (CIOG) capabilities.

The Directorate of Regional ICT Services (DRICTS) acts as the CIOG representative for all products and services delivered to Defence regional bases and sites across Australia and internationally.

As part of our 'One Team' approach, you will work collaboratively with a diverse team of Australian Public Service (APS), Australian Defence Force (ADF) and Contracted personnel located across approximately 56 major Defence bases Australia wide.

We also have an Overseas Region where opportunity exists for APS to rotate through the United States of America and England.

Our Culture is driven by a strong commitment to customer success and we strive to be the most dedicated, trusted and proven Directorate in this field.

Key Responsibilities
  • Develop and execute Customer Engagement Plans to support targeted liaison and engagement with Defence personnel.
  • Build and maintain productive working relationships between CIOG, Defence Enabler partners and Defence personnel.
  • Provide insight into the 'real world' experience of ICT issues and successes that occur on each Defence site.
Requirements
  • Strong interpersonal skills with the ability to communicate clearly and with influence.
  • Leadership skills and experience with the ability to lead a team both locally and dispersed.
  • An appetite for creating positive change in a fast-paced environment.
  • An innovative approach to work that applies holistic thinking towards the continuous improvement of our services.
  • The ability to harness information to ensure support to strategic direction.
  • The skills to identify and use resources wisely.
What We Offer
  • A face-to-face customer service position located at Garden Island Defence Precinct, Potts Point Sydney NSW.
  • A diverse and dynamic team environment with opportunities for professional growth and development.
  • A chance to work collaboratively with a mix of APS, ADF and Contracted personnel.

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