Store Operations Manager

24 hours ago

North Ryde, New South Wales, Australia lululemon Full time
Job Description

We are seeking a highly motivated and experienced Store Operations Manager to join our team at lululemon. As a key member of our store leadership team, you will be responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor.

Key Responsibilities:
  • Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
  • Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
  • Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.
Guest Experience:
  • Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.
  • Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support.
  • Provide technical product education by articulating the value and benefit of the product.
  • Resolve guest feedback and address guest concerns or escalations to make it right for guests.
  • Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).
Operations:
  • Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
  • Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
  • Open and close the store in accordance with the opening and closing checklists.
  • Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
  • Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
  • Ensure team uses in-store technology to support store operations and provide positive guest experiences.
  • Understand and adhere to people safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, and laws or regulations.
What We Look For:
  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
  • Integrity/Honesty: Behaves in an honest, fair, and ethical manner
  • Guest Experience: Enjoys working and connecting with, understanding, and helping guests
  • Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
  • Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
  • Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk)
  • Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions

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